SHIPPING

Orders
NK by Nathalie Karam works with DHL & Aramex to deliver our products all around the world. You can now shop our site and see your complete order total, including shipping costs, when you check out. Once you submit your order, the total includes shipping and the total cost of items purchased.

We would like to clarify that product prices on our website are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to.

Payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we have excluded these charges from all invoices issued from our website. International shipping is calculated based on a number of factors including the shipping method, the volumetric weight of the items purchased and the destination of the package.

Once your order has been dispatched, you will receive a confirmation email containing details of your order as well as a tracking number to monitor its progress. At any time during delivery, we will be your point of reference, ready to respond to your concerns and offer you support throughout the procedure. Do not hesitate to contact us at info@nathaliekaram.co

Shipping time

Our delivery time for most of our products (some products require more time due to customization) starts from the moment an order is accepted and includes a 48-hour period where your items will be processed and dispatched from our warehouse. Please note this can take longer during non-working days, when it may take up to 72 hours for shipments to be dispatched. 
In case there is a delay of more than 48 hours in getting the product ready for shipping, you will be notified by email. Once the item has been dispatched, shipping requires 7 to 12 working days. We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers. 

RETURNS

Return Policy

When you request a return, please contact info@nathaliekaram.co and specify whether you would like a refund or an exchange within 7 days from the day you received your purchased product. 
Items can be returned if the merchandise is in the exact condition in which it was shipped. Returns that do not meet this policy will not be accepted and will be sent back to the customer.
Customized items cannot be returned or exchanged.  

Refunds

The customer is responsible for the return shipping cost and custom duties. Once the item is received at the NK by Nathalie Karam boutique, the cost of the item will be refunded in store credit. You will receive an email from a NK by Nathalie Karam customer care associate confirming that the item you wish to return has been received and your store credit refund has been processed. Please allow 5 business days from the time we receive the item for the refund to be processed.

Exchanges

The exchange shipment cost and custom duties (back and forth) are the responsibility of the customer. You need to mention which product you would like to exchange the purchased item with. The cost difference between the product previously bought and the new one chosen will either be refunded in store credit (if the new item selected is less expensive) or charged to the buyer (if the new item selected is more expensive).

NK by Nathalie Karam office’s address: 
Harboyan bldg., 4th floor 
Jawharji street
Jal el Deeb
Beirut, Lebanon
Tel: +961 76 618 365

 In-store return

Online orders can also be exchanged at the NK by Nathalie Karam flagship boutique in Jal el Deeb. Make sure to bring the invoice received with the package to the store to be able to exchange the goods. For any in-store exchanges for less than the original order total, the remaining balance will be given in-store credit for the remaining balance, redeemable only at the NK by Nathalie Karam Boutique in Beirut.

Repairs
NK by Nathalie Karam stands behind its merchandise with a one year warranty on products purchased from the Nk by Nathalie Karam Boutique in Beirut or from our official Nk by Nathalie Karam (www.nathaliekaram.co) website. We are more than happy to offer complimentary repairs for issues resulting from company acknowledged and approved manufacturing defects within this one-year period. Please contact info@nathaliekaram.co with all the defect details and one of our customer care associates will assist you. Any issues with merchandise will require case-by-case consideration to determine the best way for us assist you. Please note it may be necessary to provide proof of the defect in order to proceed with your complaint.

Payments 
Debit, credit and prepaid card transactions are processed through PayFort’s secure e-payment gateway. This access allows us to receive payments from any MasterCard or Visa card.
Only one credit card may be used per transaction. 
If you are having any trouble proceeding with payment please contact info@nathaliekaram.co

Otherwise, you can pay by wire transfer through Western Union or a bank transfers. For more details about wire transfers please contact info@nathaliekaram.co

In submitting an order or pre-order, you agree that this immediately authorizes NK by Nathalie Karam to debit your card with the order or pre-order payment. Payment will be debited and cleared from your account immediately at the time of your order or pre-order.