We offer FREE SHIPPING on all Lebanese orders.
For international orders (outside Lebanon), the customer will handle shipping and customs costs.
All parcels require a signature on delivery. Please specify in the delivery instructions at the Checkout if you would like your parcel left in a safe place without a signature.
NK by Nathalie Karam works with DHL & Aramex to deliver our products all around the world. You can now shop our site and see your complete order total, including shipping costs, when you check out. Once you submit your order, the total includes shipping and the total cost of items purchased.
We would like to clarify that product prices on our website are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to.
Payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we have excluded these charges from all invoices issued from our website. International shipping is calculated based on a number of factors including the shipping method, the volumetric weight of the items purchased and the destination of the package.
Once your order has been dispatched, you will receive a confirmation email containing details of your order as well as a tracking number to monitor its progress. At any time during delivery, we will be your point of reference, ready to respond to your concerns and offer you support throughout the procedure. Do not hesitate to contact us at firstname.lastname@example.org
Our delivery time for most of our products (some products require more time due to customization) starts from the moment an order is accepted and includes a 48-hour period where your items will be processed and dispatched from our warehouse. Please note this can take longer during non-working days, when it may take up to 72 hours for shipments to be dispatched.
In case there is a delay of more than 48 hours in getting the product ready for shipping, you will be notified by email. Once the item has been dispatched, shipping requires 7 to 12 working days. We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.